A good vanity (BTW, very inexpensive to have custom-made at your local cabinet shop), top, sink(s), faucets, framed mirrors, and clean light fixtures.

This would require some great UX and design to communicate to customers effectively and avoid a high bounce rate but it isn't impossible.

Books I see on Amazon seem to focus more on operations, accounting and customer service.

I've been a carrot customer for ~4 mos and think they have great tools and a great platform.

I have provided exceptional leadership roles that demonstrated my ability to drive results while working effectively with both customers and underwriters.

If a customer doesn't respect the fact that you are entitled to a fair profit for work completed, they'll just badger you and nickel and dime you on every project going forward.  

Even if the claim is valid they will generally deny the first time paying out and make you work for it as they know statistically some of their customers filing a claim will quit the process if they make it hard on them to be successful.The insurance industry  is for profit and they will try almost anything within the law to make a buck.

Not only that, there are custom cabinetry in the kitchen that is very close to the ceiling, that would make the removal of the trims and mirrors very difficult, unless I remove those cabinets too.I am leaning towards keeping the walls and floors but change the ceiling.Any thoughts as to what I can do to the ceiling that would make it appealing to most renters?

First I went and got the Mercedes CLS550 with the custom 20" Lexani wheels, then I later traded up to the Maserati Quattroporte (which is a beast of a vehicle by the way).  

@Shaun Palmer - I've had no problems or concerns with lease from EZLandlordForms - however, I've also yet to be in court :) - The lease I had custom drawn by a local attorney was for a special circumstance (Lease-Option).