Searching the web I've read that banks want you to use it on the primary home, the one the heloc is on, to update it and increase the value.

Get contact information from the agent or look at the policy for information on where to submit a claim or check the underwriter's web site for information on how to submit a claim. 

You truly should be hiring a professional to work with you and guide you instead of relying on a web forum. 

Nationwide web database of online information, digital lock boxes, electronic signing are all used by agents today.

I read their web site late last week and it peaked my interest.

Private/Hard Money lending is a business based on relationships, not the anonymity of the web.

We are national and the notary is done via web cam.  

You had to be brave when you went in to check them out!

Also, if you do a reverse image search on some of the photos shown of the “Team,” you’ll see it’s from a stock photo, used at least here: https://tecnex.eu/home/services/representation-of-your-interests-in-eu-2/The web is not the place to find you lenders, Maksim.

Are you using a phone line, the Broker's desk and floor space, the web site, signs, etc.?