Given their size, I’m sure the broker of record has little oversight over the staff.

If you are able to successfully conclude a trade without the use of an intermediary, such as a broker, you of course save the brokers commission.  

Just my 2 cents on condos, as a PM and broker in FL:1 - Most do not work, whether restrictions on lease duration, or due to the numbers because HOA fees cause low ROI.2 - Check rules in your state to make sure you are grandfathered in case HOA changes the rules.3 - Most SFR do better than MF not just because of HOA but also because there are low barrier to entry for 1,2, even 3 bedroom units. 

As a investor / broker/ builder / pilot with 50 years in the industry the one thing that I think is dangerous though is unleashing all these beginners who really dont have the capital behind them and showing them and encouraging them how to get into properties with mortgages is others names and the sellers being to naive to understand the huge risk.  

Best best is to call a broker and they should be able to tell you what to do.

I am a current customer.

The customer service is awesome though and when they explain why I am having issues, it usually makes sense, but these types of things just aren’t an issue with Stessa.

You should consult with a mortgage broker or lender now so you know how to maximize the LTV on the refinance.

There's been probably a dozen times the customers have just done something that needed to be attended to in a timely fashion-- not life or death-- but definitely problem some. 

It is a process where every month you tweak things here and there to find out what really draws customers to your property and for them to have a great guest experience.