Also, would you be willing to message me a link to one of your Booking.com listings so I can see the format, etc from a customer point of view?

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

Don't try to get rich on one customer.

They’re requesting what feels like an unreasonable amount of information, and the demands keep escalating.So far, they’ve asked for:A video tour of my home officeCredit checks on me and my partnerCopies of the deeds for every property we ownA copy of my partner’s home lease and utility billsBusiness phone billsA signed letter from the bank verifying our accountsBank statementsHonestly, it feels more like qualifying for a loan than trying to become a customer.

Let me just lead with EXCELLENT customer service.

Once advanced at underwriting, you will start to build your own or customize one your using for your needs. 

Instead, it’s about creating a system where housing remains accessible and sustainable over the long term.

Some of it can be temporary, but ideally you'll want to be in markets where it can be sustained (ie. have barriers to entry). 

I dont want to hear about you selling me your course or advice at a "new customer price" .

(We are working on a generalized survey to collect info on our buyers/potential buyers so we can make sure we understand who our customers are while trying to dial in their preferences and patterns.)You are doing great things.