Beautiful Home.Not sure what the zoning is, but could it be used for offices? 

I am trying to understand how that dynamic may change if I was sponsored by a broker outside of our office.

Features a versatile layout with potential for office or hobby spaces, and a primary suite with a double vanity bath.

Commercial/offices?

The spacious primary suite features a private full bath with double vanity, while the flexible layout provides options for bedrooms, an office, or hobby spaces.

But maybe your tenant reaching out and mentioning that they're going to be forced to file a police report for fraud could generate some traction...obviously the real objective here is to just get the seller to call you back...

I would send someone to their office and find a new PM immediately.

The challenge with S8 in this scenario is you always have a piano over your head and all a tenant has to do is call the code office to create an issue for you. 

I initially had no clue to the comment so went to permit office.

Regarding next steps, I agree that the best way to approach this would be to have one person act as boots on the ground and the other person handle the back office related items.