- Can their system adopt special instructions like, where techs can access a master key to enter an apartment?

They called me back and told me they had corrected the error and would serve another notice to the Tenant within 72 hours of the eviction (Sat morning) and it would sstill go thru at the assigned date of Tuesday.Tuesday morning 30 minutes before the eviction,  I was driving to the unit as the Sheriff had instructed me to bring a locksmith the break the lock - in case the tenant had changed them, then change the lock as soon as the Deputies had cleared the unit of people. 

That's the key component that is usually missing when I hear other entrepreneurs/investors say they don't like QBO.Something else to keep in mind is your entity structure and how your entities file tax returns.

We are also entrepreneurs who have run a successful marketing firm since 2011, so we have experience building a business from scratch, hiring, marketing, building and leading teams, high-level negotiating, etc. 

The duty here would be created by virtue of any agreements they entered into, rules posted to follow, or by virtue of instructions given to them to operate the washing machine.

Instead of asking questions and engaging in a long back-and-forth, provide clear instructions and you'll maintain control.Your focus should be on what you will do after the tenant leaves.

We don't have an instruction manual, crystal ball to the future, or a road map with guaranteed outcomes. 

Jesse ,  I assume you had escrow instructions to the attorney ..

I also recommend including some move-out instructions for cleaning, how to turn in keys, when they will get the deposit back, etc. 

It goes deeper than that.NYC Liberal policies, including strong tenant protections, increases the risk of failure so much that the risk far outweighs the rewards.Financial ruin is just around the corner for the small Mom and Pop Property Investor that it doesn't make sense for them.The Tenants will have free Attorneys that are bent on delaying eviction cases so long that it stretches into years while Mom and Pop suffer from lack of rental income and still have to pay all the bills and do the management.Additionally, the increase in homeless living rough in the streets due to Sanctuary laws causing a lack of shelter beds, then evicting shelter residents after 30 days creating more homelessness, policies that tie up the Police's ability to arrest perpetrators, etc. only causes Mom and Pop to sell out at large discounts to larger Landlords who are capable to use Economies of Scale to eek out a profit.These larger Landlords will eventually turn a much higher profit as the pendulum will eventually swing towards the middle when the NYC Voting population eventually realizes that it's not a conspiracy of the Rich that's causing the Wealth Gap to increase.It's the same liberal laws that encourage people to become lifelong tenants, small Entrepreneurs (including Property Owners and small Mom and Pop Businesses) to be destroyed, and Rents to rise astronomically as housing becomes scarer even when the population declines by as much as 7% in the last several years.