I've been in communication with their support team and they are working on getting a good number of requested features up and running in the next few months.

Are they good communicators?

However, we are taking over from a PM to self-manage and are inheriting the current setup.Our biggest concern is that this first communication from the tenant was a sob story asking for $500 back/off rent.

Hello all, I've actually communicated with both Josh and Larry since the new year as Josh was out of the country for a family-related event and Larry was unfortunately in the hospital.

On Thursday, July 12 my contractor stopped communicating with me. 

I'm sure they're legitimate company, but investors should just watch their 6 and make sure the process follows this order:- Docusign (fully executed)- Wire Money- Follow Up consistentlyIn my situation, the company failed to send a Docusign while also setting a deadline for signing was communicated. 

TBH I don't know whether that means I have the right to expire this lease or they're completely responsible for all expenses.I like my tenants, they're always paying on time & communicative.

Do you want cheap, regardless of speed and communication? 

We have one as a rental and have long term tenants there who are great and we have good communication in both directions.

I do all the expenses (simply because that is easier than me communicating with Bookeeper every time I have a charge) and she does inputs on monthly statements, balance tracking, basis, loans (7 loans), and reconciliation.