The project manager refers me to the “packet” any time I have a question.  

If there is a property manager, your success rate is going to be very low.   

I worked exclusively in STVR property management on the island and currently work in long-term property management servicing the West Metro (Minneapolis).

Why are you communicating with the tenants if you have a property manager?

Will you hire a property manager?

That said, here is how I would proceed...For some background, I used to run an STR management company in SATX and we peaked at about 35 properties under management. 

At the time QB was not the best for property management.

You will also discover the warranties don't cover as much as you think, and claims are often denied.Home warranties are so bad that most professional property managers will not manage a property with one in place.

Cleveland is a great market if you know how to navigate it and have a good property manager.

One challenge to manage is being able to clarify for lenders on those rentals (if you have them) which amount of the premium should be paid for each rental so that they do not include the entire premium into their escrow analysis, inflating your monthly payment on that rental.