everything is decent, but they have very poor customer service 

A good precautionary measure for everyone's safety.Also, there's a new rental management product on the market PropertyScale.com.

Don't forget to inspect at least once a year and never renew a tenant that performs poorly the previous year.

Each loan product type has different rules and restrictions for using rental income to qualify for new purchase, and some can wreck your plans (such as the FHA 100-mile rule).

To avoid going through the same poor experience, keep reading.Even if someone gives you a referral here, do NOT make the mistake of assuming that the PMC will meet your expectations, just because they met the expectations of the referral source.In our experience, the #1 mistake owners make when selecting a Property Management Company (PMC) is ASSUMING instead of CONFIRMING.It's often a case of not doing enough research, as they don't know what they don't know!

I've had productive live chats with their team and that is encouraging.

I don't sell any service nor products and I am only here to help and learn.

Stucco at this time (at least in my area) was poorly done with improper drainage and sealing. 

Very poor credit.Truth is many gurus will say its easy to get HML, but if you have poor credit and a history of not being able to pay bills, why would a lender give someone money who already cannot pay bills and has zero real estate experience and zero money funds to do something they never did before and expect it to be successful?

If the poor's put as much effort into getting a job instead of trying to screw their landlord over they wouldn't be poor.