This is usually the financials they use from their Accounting system and not concrete numbers but allows you to see how they are doing.

There has been a lot of turnover in the featured agent program and I agree, the lack of responsiveness to us (the paying customers) and inability to reach an account rep directly, could use some serious improvement. 

This isn’t really a big deal though.Rent payments can be abated over unresolved maintenance issues and tenants failing to abide by S8 requirements.Many S8 housing commissions will not hold tenants accountable for damages they cause (tenant is supposed to repair or lose their voucher).

.,) and use QuickBooks for everything related to accounting/financials.

Taking the market rents, accounting for a 10% vacancy, the debt service, PM fees and everything else, it seems like I should be able to cash flow about $600 for the 4 doors combined.

The accounting function is very good too, especially for someone like myself who is not exactly a numbers person LOL.  

You can't hold them accountable to the terms if they aren't on the lease.I would remove all of them from the rental and start fresh.

Do you know that most people have about $1k in their bank accounts and the average american has about $5k in CC debt… You are doing well my friend and time you appreciate yourself for it!  

Unfortunately, I have dealt with them and know firsthand their horrible reputation.   

You can set up an online account to monitor the bills and tenants payment activity.