I'd see if you got a warranty. in all of our new builds we actually have the deal underwritten by an external builders risk policy by an insurance company as a smaller builder it hedges our risk and helps the customers be very happy. it's typically 0.5% of the purchase price.

Is a terrible company with horrible customer service.

Additionally, i have contacted customer service and they have not been able to give any support other than asking for the same information over and over again. 

What do you do to provide excellent customer service to your tenants?

The fact that you state something cant be done shows your lack of effort to spend your customers wisely!   

I talked to one of their investor customers that may have to deal with the Feds on this?  

You're asking someone to spend a lot of time and energy to share what they've spent years - maybe decades - learning and developing.

This time I called Rtr and they said, "we need to switch PM companies to "PM company B", we have had a lot of complaints and have been moving a lot of Rtr customers over to this new PM company for a few months.

Do you have the time and energy to invest in Kansas?

Forget the attorney, where are the other customers?"