There are several options for skip tracing to find phone numbers and email addresses.

Just learning my options at this point. 

Account Closed a PMC has two options to get liability insurance (tenant slip & fall) protection:1) Get added to owner's policy as Additionally Insured (NOT named insured).2) Setup a master commercial policy and add every property they manage to it and then charge those owners the cost of the policy.Otherwise, a PMC CANNOT get liability coverage on a property they have no ownership interest in.So, nothing wrong with their request.

@Alecia Loveless  We plow AND salt , we dont give the customer an option . 

There are a lot of options out there.Some of the most useful items BiggerPockets members have identified are features that save time so they can spend time working on their next property.

What ever the Contractor proposes you should not take as the only option.

In addition to what was said above, for the software that has a free trial option, sign up for it and use the software for a day (or at least a few hours) as if you are using it for real, then call their customer support too and get a feel for that. 

If you're open to expanding your options, you may want to check the Columbus OH market. 

These properties are generally in high demand, but on a positive there will be drastically less new inventory of competing rental properties. 

So many better options.