It tracks all maintenance requests well and you can make notes, add pictures, videos and communicate directly with the tenant in the maintenance request.

If you're having this much trouble communicating virtually with your property manager, I suggest possibly heading to their direct office and request a copy.

Communication is averaging 2 weeks between messages/contact..is this the norm?   

I am on site virtually everyday communicating with the contractors and coordinating their efforts (we act as GC).  

Having a comprehensive contract and clear communication upfront will contribute to a smoother and more successful fix and flip venture.

Once you're under the management umbrella of REI you'll be assigned a customer service rep that will reach out once a month regardless of what's going on so there's open lines of communication. 

That is how we communicate with the IRS. 

I have to stay on top of the PM about communication with me and there’s even been months where they haven’t sent me a statement.

Make sure you communicate to the cleaners that you're hosting longer stays that are over 30/60/90+ days (depending on your market) so they can give you the price for a deep clean.

I hope I am able to communicate this in a way where we are working together rather than against eachother, I am more than happy to help her find another rental as well.