I'd be curious what they're experiencing. 

People want reliability, honesty, being on time, and having a good personality more than just a few $$.

I personally think it is best to work with local professionals with a good track record. 

@Lauren MerendinoI strongly believe that your chosen market should be somewhere that you can go to in person / have strong personal knowledge of / have family or a network in already.  

I personally feel it's very intrusive to call someone like this, but maybe it's considered acceptable? 

Since you are experienced with HMLs, you know their strengths and weaknesses. 

Some will even allow you to hire their maintenance teams on an as-needed basis.TaskRabbit & Thumbtack – While hit-or-miss, these can be useful for small jobs when in a pinch.Additional Considerations for Remote Management:Emergency Plan – Have a go-to person (trusted neighbor, friend, or even a tenant) who can physically check on things in case of an urgent issue.Lease Clauses – Since you’ll be remote, make sure your leases clarify expectations for minor maintenance responsibilities (e.g., tenants handling small fixes like unclogging drains).Vendor Relationships – Set up accounts with appliance repair services, locksmiths, and other key tradespeople so they’re familiar with your properties.Tenant Selection & Retention – With your solid rental history and below-market rents, you’re in a great position to minimize turnover, which is key for remote management.Sell or Hold?

Does anyone have personal experience with specific scrutiny of a logbook during an audit?

Every company has atleast 1 person who leaves a negative review but what you fail to realize is that this is real estate.

Do you have personal experience with these?