When companies or properties are not self sustaining, you would initiate an "owner contribution" to cover any expense the business/rental property could not cover. 

Those are the requirements of a happy customer.

One customer said they were uncomfortable with the neighborhood and didn’t like seeing the other home so close to ours.

Contracting is a business , the salesman is there to sell a roof to the customer for the most he can get .

The bank does have programs known as CIP, or "Know Your Customer" rules and they are heavily regulated to stop money laundering.

Thanks @Todd DexheimerI think that at the end of the day they will at least be able to salvage the initial investment,  also the returns of the past couple of years were not sustainable and even if its a total loss I am still way ahead.

We are a custom home builder and can price a new home out much easier than a remodel. 

That usually only applies if you will be bringing customers to your home.

I have customers come into my business and pay by credit card.  

As for his customer service I think there is room for improvement.