I contacted Citizens  first, told them I purchased property at a tax sale and I had a deed giving me rights of ownership for the home If the customers defaulted they had the option of starting foreclosure proceedings their customers passed away 2 years ago so no payments were made.  

I ran my own custom proforma for a bank loan using the asking price that would generate a cap rate over 10% and CoC just under 20%.

We only disagree on what is basically a customer service issue.

I may be misremembering this next part, but I recall one of the RTR podcast episodes where he mentions that RTR keeps all the “10’s” and gives the “9’s, 8’s, and 7’s” to the customers.

If you are a solo-preneur, you can tag another investor in the group to assist.We have action-plans and drips for investors to use for lead generation via call, text, email, door knock, driving for dollars Most of this is done out of the box versus heavy configuration and customization like other systems. 

Their customer service was poor.  

I have no relationship with Roofstock other than as a customer. 

That ship has sailed and it was never at the discount you're suggesting. 

Before making any decision, I would get a customized property evaluation by a local Realtor to determine the value of the property on both sides of the spectrum; sale OR rental. 

Let them know that you're unhappy with them and see if the two of you can right the ship together and if not then self-manage or find a new PM.