Unfortunately, my experience has been problematic, to put it mildly:* Communication: There were significant communication issues, including difficulty scheduling calls, which is still an ongoing problem.* Additional Charges: Jenny requested that I deposit on her checking account an additional $20-25k for her to purchase furniture, which I refused because I thought it was very strange, opting to give my card # instead.* Work Quality: Jenny never showed up to the house, she sent 2 people instead, she never mentioned she would not show up herself, she never asked for approval to send two others instead, they did not complete the job, and there were multiple unauthorized charges on my card.* Receipts and Expenses: Once I brought to Jenny's attention that we were 20k above budget, she refused for days to give me the receipts, saying that I needed to give her my credit card statement first.

@Matt Weddon - make sure all reasoning & communication around the rejection stays clear of all federal AND state protected classes under Fair Housing.

Next, plan on inspecting your properties every 90 days; you can communicate this to the tenant as you ensuring the property is in good order and to help you plan for repairs/future improvements. 

And as of now I've listed myself direct with Zillow and other platforms.I'm now weary as to whether I want to carry on down this journey for the property management.I only have 1 SFH so I don't need much, mostly just wanting to streamline how I communicate and manage the property. drop rentredi asap. 

Communication is key and transparency is something call centers do not offer.If you ever have any questions or want to network feel free to reach out or send me an email.

If it is a pet, be aware that they could get paperwork saying it is an emotional support animal (if so tell them it needs to be from a local medical professional not a website) or say that they don't have a pet.

Brandon Turner here on BP has written a few good books to help.Lessons Learned:  Never let your emotions get in the way. 

What’s your communication style and preferred level of involvement with this deal?

There has been quite a bit of complaints in the past year of IHA mishandling payments or not paying at all and little to no communication.

I've built relationships with property managers who have distressed properties in their portfolios that can communicate directly to owners.