--reach out and thank them upon getting the booking and ask if they have any questions--send a "Welcome" email or automated message during the week prior to arrival--reach out the day after arrival to ask how everything was the first night and ask if there is anything that the property needs--reach out at the end of the stay (that morning or within 24 hours) and ask how everything was, anything to improve, anything to add to the house and then offer an incentive for returning guests.My 2 cents,Mike Absolutely stay in your place as Mike said.You will see things the cleaners will never let you know about.We stayed in our PF will putting up the Christmas decorations and found a cracked plastic shelf in the fridge. 

I imagine a lot of areas maybe not the majority but a lot are in this same bucket.But like @Pace Jordan Morby mentioned the beauty of real estate is that there are multiple layers dealing in the buddle of rights and ownership so investors will find a way. do keep in mind there are firms that their entire business is to track mortgages like an actuary and rate them to give the servicers and the banks a read on how many loans could be in trouble when they could be in trouble and how much reserves they need. 

@Drew Sygit The verbiage in our management agreement is as follows: make, contract, and/or supervise repairs, alterations, and/or decorations to Property; to purchase supplies and pay billstherefore; Broker agrees to secure the prior approval of Owner for all expenditures estimated to be in excess of $500.00 forany one item, except monthly or recurring operating expenses and/or emergency repairs in excess of the maximum, if inthe opinion of the Broker such repairs are necessary to protect the property from damage or to maintain services to thetenants as called for in their leases; in the event that Owner is unreachable after multiple contact attempts for more thanforty-eight (48) hours to approve a repair in excess of the above amount, Broker shall be considered authorized to makesuch repair.I've been contacted about high ticket items in the past but these "make readys" are done without approval. 

beautiful photos!

The rental had ratty furniture, a record player prominently featured in the marketing but it had no speakers, missing basics items in the kitchen, lots of drunks in the concrete hallways that reverberated right into the bedroom at 2am, a strong odor of urine outside, and more.We have super hosts in this forum that have hundreds of 5-star reviews and are masters of the craft, but I look at their rentals and see they don't have any artwork on the walls, decor is basic, they do nothing to make the guest feel welcome, etc. 

BEAUTIFUL DUPLEX IN THE HEART OF MIAMI THIS PROPERTY IS SO UNIQUE IT HAS A AUD 1/1 ON THE SIDE THAT BRINGS IN AN EXTRA 1100 !

Purchase price: $1,485,000 Beautiful estate-like property in the Redwood forest above Santa Cruz CA.

Here’s where it becomes a thing of beauty……it looks like I’ll be working with him on more deals just like that this year.How many deals do I need to make that a 6 figure income stream?

My property is located in a C+/B- neighborhood has the following landmarks nearby: -1.5 miles from a major university with a popular D1 NCAA college basketball team-1.5 miles from a children's museum-1.5 miles from an art and nature museum-1.5 miles from a beautiful nature parkIt's the dead of winter, and I'm wondering who I can market and how I can best market my property to on Airbnb. 

So if yours is like the old time beach rentals - mismatched thrift store furniture, linens, and decor, you're going to struggle with reviews.