The reality is the opposite - if it's not in writing then the PMC doesn't have to provide the service or can charge extra for it!

@Diana Tran, in reality this is a pretty good counter offer.  

You want them to feel at home a you’re excited they can afford to sink $500-$1,000 in to mounting TVs.

It's also backing up into the utility sink in the basement.

Reality is a LOT different than what the “gurus” teach.   

A lot of people don’t realize this, but in addition to real estate agents selling stuff, they are also being sold, every brokerage, every title company, even lenders, have courses on literally scripts, how to build out your social media, how to find fsbo listings etc, truth is none of these are effective, pretty much the only way to be a successful agent is either ton of ad spend or the hard work of meeting people in person through events meetups etc, but brokerages make money by head count, even title and lenders are happy if you close a few deals a year with them, so they sell this stuff to agents who than use those scripts on you, it’s a whole prymond scheme lol these are the reality these days, until next few years maybe even more slower due to "virtual tours" and such..

Wait a few minutes and rinse in the sink, then wash.

The reality is any of them can work if it's a good deal.

I mean, THE HOT WATER FAUCET IN THE BATHROOM SINK DIDN'T WORK!

The reality for many is that life gets busy, the half-day trip to the property is difficult to cram in, and that property management is tough.