If he's captive, approach a reputable independent agency.  

How do they find a reputable one?

You should certainly start the process earlier than maturity, especially at the very least within a couple months of the maturity date - there can always be things that cause delays and pushes and even missing the maturity date by a couple weeks can have harmful consequences (since it will technically be a default / missed payment even if the lender is OK with it).Also, commercial loans even with the strictest prepayment protections / lockout periods will almost always have at least a 3-month open period prior to the Maturity Date

Firstly, inquire about upfront fees, as reputable lenders typically do not charge them, and collects all fee's at closing.

You want an accountant that can help you strategize and who is responsive when you want to know the tax consequences of the decisions you are making throughout the year.

Or report the tenants to the proper department.If there are consequences when they are reported, then after numerous warnings & citations they may move.

Being a real estate agent is about building your brand and reputation.

Create a thorough remodeling schedule and budget, choose reputable contractors, secure licenses, and supervise the work.9.

Hi Gary, Finding reputable contractors can be time-consuming and difficult. 

I have a couple of mentors at work who do REI at much higher levels, usually 30+ units per deal, and have good reputations in our area.