I'll let you know how much their CEO cares about customer service.  

Also, if you decide to launch your landscaping/lawn care business - you will definitely have customers.

That's a department where the goal is to work that customer out of the bank in some way.

It takes time to learn and configure it for rentals, it's just not nearly as good as a tool that is custom-built for managing rentals and rental finances. 

Baseline customer service was of no help.I want to understand what products do you use?

Baselane's customer service is better but their accounting platform is still being built out and pretty basic at this point, imo. 

A customized plan that supports your objectives can be created with the assistance of a financial adviser or real estate specialist.Good luck!

My dad is a general contractor, who builds custom homes,  and my mom is a part-time real estate agent.

After working with a lot of lenders over the years, the most important thing for me is their level of customer service (will they provide a lender letter promptly for you when you need to write an offer quickly, call the listing agent to help you get your offer accepted, pick up their phone for you, etc.) and do they close on time?

Or is anyone aware of people utilizing custom automations which they've developed with a developer or on their own?