For context, I have a business degree in marketing (not good I know) and work for the biggest single family rental company in the US doing entry level customer service.

I feel like it's a way to keep people on the platform and appeasing hosts, instead of offering more supportive customer service. 

We would throw them in for free whenever a customer bought a solar system from us if they had an FPE panel or other outdated panel that wouldn't pass inspection (Zinsco's with their breakers melted to the busbar, Zinsco's rebranded as GTE-Sylvania (but not all GTE-Sylvania's), and some panels made by Challenger Electric, Westinghouse, Bryant that used a similar design as the Stab-lok/FPE for awhile but these are far less common and not all panels made by those brands are bad like FPE), split bus panels, fuse boxes, undersized 60-100A mains, etc.).

A bank can't extort a tacked-on higher interest rate if a borrower won't agree to new terms...terms that would now require unnecessary documentation and hassle.Here's excerpts from their letter to commercial customers I got last week, on company letterhead.

I, as the customer, I did not meet the host and had minimal communication with them.

I’d think you need a lawyer for the real answer but I can give advice on how to prevent this in the future.Did you have a lawyer create a custom lease for you or did you find one online?

I am looking for advice from other PM Companies experience on what customers like/don't like, do's and don'ts, etc.

They have to "own" the product that they are selling so they could give idea and input to the customer.  

I continue to call the general customer service line, but the person that picked up the call was so useless.

Dual agency is illegal here also, so if a buyer wants to offer on one of my listings, my only fiduciary duty is to my seller and the buyer is getting the short end of the stick because I've done this many times and they have not (must treat the buyer with honesty as a customer, but don't have to point out their mistakes to them).