It's not an insurance company/carrier. 

I would also send the tenant information about food pantries etc in the area.

I think broader consumer taste is killing malls, which includes online shopping, but also even where people are choosing to live and how they are spending their time/money, more broadly.I worked for a company that bought a failing mall back in 2012 (online shopping was "killing retail" then too), redeveloped most of it into more open air power center and sold.  

And how do you determine your company's returns on these types of projects? 

We've built, ground-up, several homes and my mortgage company finances tons of new construction projects.

With that being said, in a worst case scenario, you can always hire a property management company to handle the day to day items if it comes to that. 

I asked a lender company through BiggerPockets to call me.

I like to think I have done ok. for me finding properties is sales - managing real estate and growing your company requires problem solving. 

Of course, I run a cost segregation company BUT I would recommend that regardless.

Take into account your mortgage, a property management company and other expenses and you are lucky if you net $300.