Given their request for an addendum, it's important to communicate clearly with them without getting involved in their personal disputes.

20% just seems a little low to me for full-service (communication, revenue management, multiple channels, turnover and maintenance).  

So I started researching books on investing and lo and behold if I didn’t find Rich Dad Poor Dad.

I've worked on a few deals with him and his communication, work ethic, knowledge, and integrity is top notch.If you would like his contact info. please feel free to send me a message and I'll happily pass it along.

Tenant is communicating with the PM, but has yet to secure assistance.

Fake promises, communication, etc., are going to be heavily scrutinized. 

What strategies have you used to communicate and negotiate with local authorities?

I care less about the payment process and more about communication, accounting, documentation, processes, etc.

.- Communicate with the county: Try to negotiate with the county officials.

I'll definitely avoid downtown and focus my search elsewhere.Getting pre-approved beforehand is a great tip, and I wouldn't have thought about clearly communicating my ideal vs. maximum budget to a realtor.