You have touched on most of them. 

I don't know much about California so I cant touch on that.

We don't even let the tenants fill nail holes or touch-up paint, as they usually screw it up, so we let a lot of little things go as normal wear and tear and just have it addressed between tenants.

I wouldn't touch it.

Last time I used them it was quick responses and communication and now I cannot get in touch with them is anyone else having this experience?

Any money you touch would be taxable. 

I'd love to stay in touch and keep track of how you're doing as well!

I’d be happy to ask the owner for a contract template or put you in touch with him if you’d like.

It's a good touch point and I follow up to make sure they received it. 

Not with it expecting to touch 5 before it touches 4.