Is there a customer service phone number that I could use to contact someone at BP? 

You can probably try this yourself with a letter or maybe even a phone call.If that doesn't work pay an attorney $400 to write a letter. 

Efficient Maintenance & RepairsWith trusted contractors and proactive maintenance, property managers handle repairs promptly, preserving your property’s value and keeping tenants satisfied.3.

The $8k credit was for repairs on the property.

Negotiated out need for 3rd party repairs and put in "sweat equity" There were only appliances and light fixtures/fans missing.

The facilitator’s address was in a mobile home park, and the bank account could not be verified.Inconsistent Identification: Despite receiving a copy of Chris Anderson’s driver’s license, phone number tracing showed no connection to him.Incident 2: 2nd Financial Opinion ServicesThis entity appeared more sophisticated but was equally deceptive:Authentic-Looking Documentation: The LLC was legitimately registered in Missouri, with a seemingly professional website and clean background checks.Misleading Identification: After requesting proof of legitimacy, a passport with the supposed principal's photo and corporate documents from the State of Missouri were provided.

Hey Sharad, be happy to chat over the phone when you have time. 

Does it need repairs or a full replacement?

In reality the owner probably gets to do and pay for the repairs as the tenant has no money for things like this. 

Until you have to do a major repair like a roof.