Probably to protect their trust of their customers, and hope that we keep coming back, year after year.So today, I went back to my old business model:  A fair price for my properties. 

I went to go to customer service and the whole website was gone and the company had disappeared taking my money and countless other people’s money with it.

They changed their policy promptly.It seems to me that some companies could use this as a tactic to scare customers from discussing what they feel to be their version of events. 

This doesn't come cheap--these folks were making high six to seven figures depending on volume.We focused on lending to professional real estate investors--so our customers were frequent repeat borrowers. 

@John Voychick I'm so sorry to hear about your experience, it really pains me to hear about people getting subpar treatment and customer service I always listen to people's experiences to make sure that I can prevent these kinds of things from happening to my clients.

I don't know what the issue is/was, but I think a lot of customers want to play games and he probably did his best to keep them on the straight and narrow. 

Anything above that is billed to the customer separately by you.

Do you see Nike cold calling customers or driving for dollars?

They're not bad people, and they do want to spend their time with loyal clients. 

Need to understand customer traffic flow, neighbors, street access.Since you already own a location and know the market.