I trained my replacement for about 6 months and handed over my baby, the investor relations department, it was a bittersweet moment.

You'll have to keep escalating this to get it resolved as the national PMC you hired is probably using poorly trained VAs who don't know/care/authorized to fix the problem.What do you mean about the, "undisclosed maintenance markup fees"?

@Matt Powers  Have you done any training, schooling in real estate investing? 

These are professionals with additional training and a stricter code of ethics.

You can hire a few different virtual assistants on a website such as Upwork.com, train them on how to skip trace, and stick with the one that is the best. 

Simple: It’s the real estate version of a training wheels bike.

These are professionals with additional training and a stricter code of ethics.

It’s like becoming a landlord and real estate broker investor on training wheels. 

Trench on it and thought it was important for BP to maybe add in their trainings.

Im trained enough myself at this point in QBO, but my bookeeper still does the more complex entries (Loans, capital balances, reconciliation, etc) I just do the data entries for expenses.