Only certain ones have a seperate desk (beyond the DMV), called index services. 

@Blair Ross Jr I tried this "new" thing called Google and look what I found:https://www.michigan.gov/lara/bureau-list/bcc/sections/mobil...

Schlage has a 3 yr warranty on electronic locks and the UPS you a replacement after a few photos and a quick phone call. 

I'll never forget what he told me, If you ever want to start purchasing real estate simply call this guy and write him a check and don't ask any questions.

Would love to help you silken some of the not so good advice, and allow you to measure twice, and cut once so to speak,  by jumping on a call together.

I don't talk to sellers, agents or call MLS listings. 

Theres one I think its by Brandon Turner that is called rent to retirement. when I was starting out I read one that was called one property a year that resonated with me.

Owners mistakenly ASSUME all PMCs offer the exact SAME SERVICES and PERFORM those services EXACTLY THE SAME WAY, so price is the only differentiator – so, they often select the first PMC they call or that calls them back!

The company also published some great books like Millionaire Real Estate Investor, another one named FLIP, and another one called HOLD. 

I would definitely call what you did maintenance and repair.