Let the issue calm down before getting serious on investing in PR.

The example in a waterfall structure (this can totally change for every pool), the manager takes 2% fee, lenders get 7% preferred on top of that, and they split anything over the 9% combined.

Experienced agents are also cool and calm during negotiations and know when to tell a client to walk instead of buy.

The one thing that stood out to me is that, it sounded like you were managing some of the project, like the mechanicals and so on, honestly it only complicates things for contratros when home-owners become pretend contractors, consider having a calm discussion and seeking an amicable resolution before getting to hasty. 

Always stay calm and remember that getting them out ASAP is the ultimate goal, and that if they leave or not is not in your control.

Calm down, start marketing your position on the contract.

CALM DOWN!!!!!!!

I also remember one set of my great tenants who was so surprisingly calm about a rather scary electrical issue.

She listed her property a few years ago for 1.3 and couldnt sell it.Now she wants about 380K in cash for her 250K house.. on all of her other properties.It is so hard to remain calm and polite and not ask her  dear woman, what the @)@ is wrong with you?!

Of course they do stand on the curb or streetfront for a couple mins taking notes, pics..But do they actually add value for mature trees, orchards, artif waterfalls, ponds, fountains, etc?