Additionally, i have contacted customer service and they have not been able to give any support other than asking for the same information over and over again. 

What do you do to provide excellent customer service to your tenants?

I talked to one of their investor customers that may have to deal with the Feds on this?  

I would prefer to go with a established company (rather than an individual hustling on the side) with streamlined processes, transparent online accounting, and a long and strong track record. 

Forget the attorney, where are the other customers?"

I must say that every person I’ve spoken to ( Jonathan, Abe, Tony) at Real Estate Skills team conducts themselves with integrity and provided excellent customer service.

Owner demands are forcing PMCs to hire cheap VA's from foreign countries, but it's difficult to train these VA's about industry knowledge and American customs. 

Investing in a custom domain email address can enhance your business's image and security, though it does involve some expense.

I had two people come after who both hated the smell and I gave them full refunds and let them stay there so it didn't kill my ratings I had - it's very much so a business of customer service.

They know your market better than we do and may have a bit more customized strategy to help.