Operating procedures- if not documented and performed, none of the above matter. 

The only permissible scenario is account holders can perform maintenance work that does not increase the property's value.

Properties with a purchase price under $500,000 may not see as significant benefits, but we have performed studies on properties with a purchase price as low as $150,000, so it’s really a case by case basis.Properties in which you intend to hold it for a short period of time:If you plan to hold the properties for less than 5 years, you may want to consider depreciation recapture.

Perform the same task in each app to ensure a fair comparison.Load a property with pictures and details.Market that property.See what your marketing looks like from the public's perspective.Submit a fake application to see how easy the process is.Run a credit/screening report on yourself.Enter a maintenance request, assign a vendor, and attach a fake invoice.Enter charges to the tenant's ledger.Enter recurring charges and automatic late fees.Sign documents electronically.Run owner reports.After testing a few apps, one should clearly stand out.

Feel free to share what’s most important to you and any other factors that influence your decision-making process.

My question is, how do you guys typically evaluate real estate agent performance?

Memphis is actually one of the places I ended up buying into so I'm hoping it performs the way you're describing!

I don't remember exactly what it was now but like @Don Konipol they are looking at it like a business and if the property doesn't perform as a "healthy business" then they are out on refinancing.

This is a company that will perform scheduled inspections of your rental property to identify deferred maintenance needs, dubious tenant activities (say, illegal pets, bad housekeeping, failure to change HVAC filters etc). 

I also pay for performance, meaning if my selling realtor gets my full net-price or better, I bonus them an extra .2% (which would be $2,400 in this example).