With an STR you are in the customer service business. 

@Eileen WangI'm happy to help, and I'll gladly recommend anyone I've had a good experience with like rent to retirement because I feel it's actually quite rare to find people that really go above and beyond for customer service. 

You need a sales process that addresses both if you want to be able to help both customers. 

I tell our customers all of the time, when you're steadily pursuing highly distressed leads with this criteria it's not a question of if, but how often you will contact the heir to a property who either didn't realized they owned, or they though the property had already been auctioned off by the bank or county.  

That's a giant red flag for that grocer potentially declining to renew their lease, vegan gluten free customers don't want to walk through a cloud of cigarette smoke to get to their ethically sourced non-GMO organic avocado, and obviously the "no smoking within 50 feet" sign is going to be ignored by the customers of that neighboring business, who are all a bunch of smokers.

Customers with good credit end up paying more when they use a "Broker" or Lender who are simply the "middle men".The other thing is there are new programs that only require 15% down for 2-4 units and almost all lenders and brokers require 20% to 25% or more for 2-4 unit multifamily investment purchases.

Also, I think it will be difficult to not have the buyers try to turn me into a custom home builder if they're securing the loan.

I work with mobile home dealerships and many of their customers end upgrading to new homes while selling their used homes.

When I was working for banks and did financial planning for customers, we used 3.1% as an assumption.

Steve Ellis is absolutely incredible, his customer service is hands down best in class.