Since they are public numbers theres absolutely no protection for us from fraud.When submitting my accord for proof of insurance that goes directly from carrier to customer, not through my hands, unfortunately people have committed fraud with that number too.

However, text message marketing requires adhering to specific guidelines and best practices to remain compliant and avoid facing SPAM complaints and/or potential lawsuits.Those who do not comply with the strict SMS guidelines and regulations can not only face angry customers, suspension from messaging platforms, and unwanted legal action.

When their “customer” goes out of their way to lie to them they may just want to cut ties.

We’re sorry that you felt you received poor customer service.

I can tell you that their involvement is on the financing side only, as they work with local installer partners on the back end with the installer managing the customer relationship so Mosaic wouldn’t typically interact with the customer directly which might explain the gap in the line of communication.

Also, I would encourage any one that I remotely cared about to start refinance as soon as possible and not wait for a whole year just because you have a year to refinance.

@Jonathan Klemm - thank you for the encouragement.

@Ming Li HerreraRecommend exploring as many sources as possible to get referrals AND cross-reference them to get as much accurate information as possible.Check out NARPM.com, BP’s Property Manager Finder (BiggerPockets: The Real Estate Investing Social Network), etc.Also, encourage you to learn from the mistakes of others - by reading posts here on BiggerPockets about owners not having their expectations met by their current Property Management Company.

Well, I list a few reasons:  great teaching style, comprehensive beginning to end explanation, excellent customer service, live-time reviewing of training, a 40K forum. 

Banks and institutional servicers are not usually willing to get involved and assist customers and stick to the servicing agreement to the letter to avoid liabilities, and that makes good business sence, but we adminstered deals that were underwritten and failure was not an option!