I've reached out to customer service and received little assistance.

Feel free to message me if you need a property manager, our pm services the area. 

I thought the App was out of service and not being updated but clearly something has changed.

Someone I know bought a ranch to use as a short term rental property in 2021 for $1.7 million.Engineers did a virtual site visit, they were able to assign a value of $347,000 to either 5-7-15 year assets that were eligible for depreciation.In 2021, the bonus depreciation amount that you could take was 100%.This means that the owner could immediately deduct the full amount of eligible property in the year it was placed in service, rather than depreciating it over time.With that in mind, he took the full $347K deduction in his FIRST YEAR of ownership to offset taxable income from rentals.This was roughly ~20% of his purchase price.It was a big win for him.In 2024, the bonus depreciation rate is 60% so the calculation would be different.That said, you can still save and defer a ton.

High price for low quality service.

@Chris RagerUsing Legal Zoom or similar service for a multi-member LLC is --- in my opinion --- legal suicide.

Scan receipts and label them with the appropriate property.For our bookkeeping clients, we advise using the Profit First framework.

Have you called your bank/servicer to talk about your options? 

Things that cause delays are many sponsors maybe 1-3 people and they outsource their investor relations so the first person you contact is not a member of the company but a call servicePersonally I would not invest in a fund / syndication that has a call service on IR side as if things go wrong you will never hear from them.

If the property is in an LLC I look up that LLC in the Department of State website which has a service address.