Like many (most) businesses it requires an investment of capital; money expenditure for ongoing marketing; management of operating, marketing and professional personnel; keeping accounting records and filing tax returns; established sales practices; constant monitoring of goals, budgets, and productivity; establishment and implementation of operational systems; and providing customer service.  

While not explicit, the contract is written in such a way to encourage a commission, and discourage an hourly pay structure.   

They truly are a good local business who values their employees and customers so I want to go with them for the leaks repair, and the annual maintenance. 

This is why my deposit is always higher than the rent.This encourages the tenant to pay the last months rent and clean the house so they their higher deposit back.

Sounds like there are several unhappy customers of Neal Aviation (Garrett Neal is the owner of the company on record) for being sold bad parts and they're burning suppliers with hot checks for parts for privately owned aircraft (in their more recent business reviews).

While the listing agent may encourage you to offer a buyer’s broker commission to motivate them to have their client consider the property, A) they buyer should now have an agreement regarding the commission and B) the buyer will see the property on online platform, diminishing concerne about the broker steering away from properties that don’t offer a buyer’s commission. 

If you still promote them on your platform my opinion is that you need to encourage them to work on their communication skills towards the customer...

Julio,I am encouraged by your insights. 

Thank you for the encouragement!!

They're a small company based out of Ohio I believe and will work with you to build a custom CRM for you and your team.