I’m sure a little customer service would set you apart from most.

I have experience in hospitality and customer service, and I'm a fast learner.

VRBO now states there is no longer an annual subscription available for new customers. 

TX in advance for your inputWe use Zoho and you can customize it however you want. 

In the case of ACH, the refund automatically goes to the tenant's bank account and landlords are unable to submit evidence to fight these disputes.In the case of a card payment, the funds can sometimes get refunded to the tenant directly or may sit in a holding pattern at the bank until the dispute review is over.

Costs of doing business are charged to the customer in one form or another .  

It can also handle inbound customer service calls & converses like a person rather than a robot.

UPDATE: I asked PriceLabs help about this, and they can do some work on their end to tailor a comparables set for the customer, so I am pursuing that.

I also paid like 5k to have it all custom built out for our specific use. 

I'm going to talk to customer support with both companies again, but thought I'd check on any thoughts from those who might have had personal experience with either company or changing programs in general.