Take photos of all damages, keep copies of all incident reports and communication records with your tenants, fire department, and insurance company.I would strongly consider working with a reputable public adjuster, especially for a claim of this size.

Through face-to-face interactions, you can establish trust, convey authenticity and leave a lasting impression that transcends digital communication. 

Have you communicated your buy box clearly and the areas you would like to invest? 

So, I'll for sure adjust how I communicate in future to avoid that disconnect. 

Not looking for a direct referral or recommendation but open a line of communication so I can express my interest and how I could contribute to their company. 

Even when I hear stories about investors that scale quickly, take on max leverage, partner up, etc. and get 28 doors in 2 years, it's either a situation where all details and context are not communicated (rich parents - for example) or it was a "just because something worked does not mean that it was a good idea" situation.You win the investing and real estate game by never being a forced buyer or forced seller and letting the compounding effect of time take over.

A lot of people prefer "simple" agreements, but truth is, there is a lot of moving parts in the property management business, and the PMA should take this into account. 9) Access for communication.

If they do not sign a new lease immediately, It would be a great idea to communicate with the tenants 30-60 days before the current lease expires and have them sign a new lease with the new terms. 

What was the exit strategy offered or communicated by the GP?

This can sometimes expedite the process and save you the hassle of legal proceedings.Lastly, remember that tenant situations like these can be delicate, so handle communications professionally and document all interactions with both parties.