So far I have not had good customer service. 

The city of Chicago has made a huge push to get rid of any lead service lines, so it's no surprise you have to mess with that.   

Having each service separate can often result in delays, inefficiencies and more work for you as the owner.

Basically, you ask permission from the mortgage servicer, who then informs the mortgage investor assuming they are good with it.

Therefore right now I'm considering using a service for submetering and then billing separately (currently I live in the ADU and rent out the main house).Does anyone have experience with this? 

Personally, I enjoy self-managing and screening is my favorite thing, so I'm not in the market for PM services, but a lot of my clients that I work with and other fellow investors would be interested in it.

We don't allow any "deal-making" in the forums, which includes advertising your services or properties, looking for partners, etc.

Securities and Investment Advisory Services offered through DFPG Investments, LLC.[1] Multnomah County Executive Rule No. 388, March 11, 2020[2]Marcus & Millichap, 2020 Multifamily North American Investment Forecast

I hope you are asking two separate unrelated questions, because there's no point in doing cost segregation for properties held inside your self-directed solo 401k, save for some very rare exceptions.Some of the Bigger Pockets experts who operate reputable costs segregation companies are @Bernard Reisz, @Yonah Weiss and @Julio GonzalezSome of the Bigger Pockets experts who offer Solo 401k administrator services are @Dmitriy Fomichenko, again @Bernard Reisz and @Brian EastmanReach out to them and see if they can help.

It should be as easy as converting one conventional loan that cashflows well to a Debt Service Coverage Ratio loan or DSCR.