You don’t have to work with that buyer in the future, but at this point you are out of the picture from what you wrote.

The tenants sent one picture of a spec of mold on the wall and that was it.

People like to paint a pretty picture about how their investment is going. 

Like anything else, there are pros and cons and focusing on only one side is only half of the picture.

@John BertolonYou are in the customer service business.

Purchase price: $1,150,000 Cash invested: $300,000 Sale price: $1,628,000 Built in 1890, this Old Victorian was converted into a duplex in the 70's by a talented architect who made some unique and extraordinary custom design choices (read vaulted skylights) that made this property truly one of a kind.

I think you covered a lot of things already I was going to say, especially amenities and customer avatar.

Thanks @Jenkins Ramon -- won't it be sweet someday when I can take a picture of that vision!

Since you all are emotionally involved I'd get a full picture from the numbers perspective to aid you all in making a decision one way or the other. 

When I reached out to customer service they said this is a glitch they are aware of and in the process of fixing for Bigger Pockets customers.