I must say that every person I’ve spoken to ( Jonathan, Abe, Tony) at Real Estate Skills team conducts themselves with integrity and provided excellent customer service.

Owner demands are forcing PMCs to hire cheap VA's from foreign countries, but it's difficult to train these VA's about industry knowledge and American customs. 

Investing in a custom domain email address can enhance your business's image and security, though it does involve some expense.

I had two people come after who both hated the smell and I gave them full refunds and let them stay there so it didn't kill my ratings I had - it's very much so a business of customer service.

My colleagues ( Josh, James, Remington, Engelo and others ) and I have worked our asses off to " press a button " and get what we want, nobody is giving that away. 

Go to Etsy and search for "rental property tracker," and you will find hundreds of nice spreadsheets to track 10-20 rentals, usually for under $10.Software has extremely helpful features like online payments, marketing syndication (click a button, and your property is advertised on multiple sites), electronic document review/signing, maintenance tracking, and owner reports.

They know your market better than we do and may have a bit more customized strategy to help. 

Most businesses start factoring in CC transaction costs into their sales prices, so eventually this comes back as a pass-through cost to customers.

There are 2 buildings, the first in Fort Wayne, near airport houses 1 tenant ZF, a german auto-parts supplier, been in the space x 22 yrs and only has 2-3 years left on lease but space is custom for them and they have long contracts from automakers for parts for legislatively mandated discontinued car parts, when car models get shut down, the manufacturers have to continue to supply parts for 10-15 years by law, and ZF gets many of these contracts, also all work force very established there so company less likely to move, but even if they do, Heritage could carve up the 1, 100k space into 4 smaller spaces and then get 50% more rent.

One other option, if you haven't tried this already, is to see if you can contact their Customer Service to see if they will make an exception.Here's an alternative way of thinking (probably not helpful) - do you think the automation is worth more than $120/month?