I'd see if you got a warranty. in all of our new builds we actually have the deal underwritten by an external builders risk policy by an insurance company as a smaller builder it hedges our risk and helps the customers be very happy. it's typically 0.5% of the purchase price.

Additionally, i have contacted customer service and they have not been able to give any support other than asking for the same information over and over again. 

What do you do to provide excellent customer service to your tenants?

The fact that you state something cant be done shows your lack of effort to spend your customers wisely!   

I talked to one of their investor customers that may have to deal with the Feds on this?  

This time I called Rtr and they said, "we need to switch PM companies to "PM company B", we have had a lot of complaints and have been moving a lot of Rtr customers over to this new PM company for a few months.

Forget the attorney, where are the other customers?"

These systems help streamline operations, enhance customer service, and improve overall efficiency, making self storage management more manageable and profitable.

I must say that every person I’ve spoken to ( Jonathan, Abe, Tony) at Real Estate Skills team conducts themselves with integrity and provided excellent customer service.

Owner demands are forcing PMCs to hire cheap VA's from foreign countries, but it's difficult to train these VA's about industry knowledge and American customs.