maybe i need to do a fast flip or two....but I don't have the cash to throw at that.One day it is my hope to have a business with three tiers:  Custom Homes, Rental/Flip, and Handyman

I'd see if you got a warranty. in all of our new builds we actually have the deal underwritten by an external builders risk policy by an insurance company as a smaller builder it hedges our risk and helps the customers be very happy. it's typically 0.5% of the purchase price.

Is a terrible company with horrible customer service.

That will roll nicely for a while, then they will fall into the same pattern.

Additionally, i have contacted customer service and they have not been able to give any support other than asking for the same information over and over again. 

What do you do to provide excellent customer service to your tenants?

@Rogers Smith @Richard Sherman do you install the same color/pattern/type in every room of the house or do you mix them somehow? 

The fact that you state something cant be done shows your lack of effort to spend your customers wisely!   

I talked to one of their investor customers that may have to deal with the Feds on this?  

This time I called Rtr and they said, "we need to switch PM companies to "PM company B", we have had a lot of complaints and have been moving a lot of Rtr customers over to this new PM company for a few months.