The reality is the opposite - if it's not in writing then the PMC doesn't have to provide the service or can charge extra for it.We have a 12 page management contract that we've added our real experiences to over the years, with the intent of protecting both us AND the landlord.

Sit down and hash out every detail and put it in writing.

Quote from @Spencer Douglas: I regret writing this bad review, BUT I HAVE TO.

There is a lot to say here that would take awhile to write but a few things:  1. 

Ideally, you want something in writing, but that is probably unlikely since no one will want to stand behind a not-yet-final number.

Write it up to an education, spend some time sharpening your support team (particularly in the trades) and start thinking about how you can do it again!

You would need to do a detailed write up of both you and your brothers situation to get any useful info from here.  

If the area can support new construction, determine the best style, size, and type of new build for that area.3.

Fees should be clearly stated in writing, easy to understand, and justifiable.

It was a 1962, ranch-style house with blocked galvanized pipes and a busted water heater!