You are basically a retail customer at that point.

Anything above that is billed to the customer separately by you.

(We are working on a generalized survey to collect info on our buyers/potential buyers so we can make sure we understand who our customers are while trying to dial in their preferences and patterns.)You are doing great things. 

I'm a very patient customer, so I just let it go, but then I saw the BP podcast was promoting them again.

@Jules AtonWe have started marketing to our guests as it is cheaper to keep a customer than to find a new one.

@Michael Plaks comments in this recent post on making sure the person you hire understands real estate sounds really relevant to your situation.  

Don't try to get rich on one customer.

I don't think I could justify custom cabinets for a $1500 rental. 

This is the only app I can find customized for tracking your hours and that of your cleaners, handymen etc...

While I do take into consideration all the relevant expenses when I vet a property I still like to see at least $200/door cash flow so I can more easily build up my reserves and have some money to work with.