Most businesses, property management or not, fail due to the lack of sales, not due to the lack of systems and phone etiquette.

Quote from @Jackie Liu: Hello BP member, I have a friend who currently owns several SFH rentals that is currently managed by a PM in Indiana, according to them the PM has been unresponsive for 3 months, all their attempts to reach the PM has been uneventful (phone, message, etc.).

Renegotiating some utility contracts (garbage and removing some on site office paid internet/phone bills) 5.

You will want to mail the same area multiple times throughout the year.Phone callsCall your contacts once a quarter to touch base.

In person is better than over the phone if possible, as I have been told by annoyed or lazy clerks "NO STR allowed" as that was the easy button to get me off the phone, or if they are anti STR. 

The husband told us to apply through Zillow, so we filled out the application on the platform.Before completing the application, we spoke to the wife over the phone to clarify some questions.

If the report looks good, We have a phone interview. 

They’re requesting what feels like an unreasonable amount of information, and the demands keep escalating.So far, they’ve asked for:A video tour of my home officeCredit checks on me and my partnerCopies of the deeds for every property we ownA copy of my partner’s home lease and utility billsBusiness phone billsA signed letter from the bank verifying our accountsBank statementsHonestly, it feels more like qualifying for a loan than trying to become a customer.

Last time I did that, years ago, I got off the phone and figured it out myself. 

We went to Delta Build's office on Monday, left our phone number and was told someone woukd get back to us within 2 days. 4 days have passed and no one has called us back.