We have no experience managing tenants but have both been renting for a few years now, which has given us some perspective on being good landlords.

I will always look at the air handler and make sure tenants are installing fresh filters (most neglect this item).  

The actor Jim Carrey has an interesting perspective “I think everybody should get rich and famous and everything they ever dreamed of so they can see that that’s not the answer.”

I am not privy to the details of that from their perspective, but I would hesitate to assume the policies are the same; I don't believe they are.

Its no surprise that also took them a week to go and turn it off.I had 2 perspective tenants waiting for over a month with their national background check only to find out there were alternatives we could use to get a report in minutes but they refused to not use that company.Finally I get a tenant after 3 months on the market who is someone who was fully approved by the rent amount was 200 dollars less than market value a month so I agreed because it was just before winter when its harder to get someone in.

For your historical data, I would suggest keeping it in Quickbooks and starting fresh (a new month, year, etc.) in Baselane or a similar software.

Quote from @Paul Novak: BP Team,I am looking for perspective and advice. 

The world of real estate tends to be pretty medieval from a technology perspective.

Hearing people's perspectives, experiences, and advice would be very helpful.

I liked his perspective, his approach to investing and his “voice”.