Yes, they do nickel and dime some but the are competent and communicative.

They handle everything—guest communication, pricing optimization, cleaning coordination, and maintenance—allowing you to focus on scaling or other priorities.While you pay a percentage of your revenue, the time and stress saved often outweigh the cost, especially with larger portfolios.

If you understand how to screen very well, communicate with them respectfully and can somehow understand the dynamics of the community, you will be ok.

I always cover my experience, the brokerages experience, and expectations with communication - 9 - 5, M-F, 24 hr turnaround during business hours, and the owner can reach out to me personally when the team isn't present. 

Clear communication and budgets.

After communicating with a prospective resident (Google Voice #, usually by text), with just a name, telephone number and email, the applicant can pay $55 to provide us with a background, eviction and credit check.

I was very impressed with the communication and the easy process.

They only communicate through chat and email.

From there, I would like to consider a 1031 exchange in the future to acquire more units.My current property management company suggested that they could handle a mid sized apartment building but I would absolutely not consider them for it as I believe they have overextended themselves and communication is lacking.

If it’s verbal, they’ll need to document any prior communication or payment records to establish the relationship.If the PM is completely unresponsive, they may want to send a formal written demand for communication and payments via certified mail.