They handle any pre-booking and pre-stay communication with guests.

When we engage appraisers to appraise for loans, we do not tell them the loan amount, and we don’t allow them communication with the borrower.  

I am thinking maybe I need to be more involved in the property management part and speak to the tenants myself throughout the year. the way it is now is my property manager handles all communication. 

Coordinating a same-day sale required precise timing and effective communication.

She started out great but this last year has been hell trying to get correct rental income..constantly trying to get her to communicate with me etc. every month for the last year I ask why I’m not getting paid the balance in the ledger and she always says it’s because some of the funds are advanced rent payments that I won’t get till the next month…been going on awhile.

She has been extremely responsive, polite, etc in all communication.

AGREED, lots of people are scared to tell their tenants and avoid the communication, which as you pointed out just makes the situation worse. 

Coordinating a same-day sale required precise timing and seamless communication.

Coordinating a same-day sale required precise timing and effective communication.

Also, Z Wave and Zigbee radios are in sleep mode 99% of the time whereas WiFi radios are communicating pretty regularly.