The floor guy indicated older maple has typically yellow hues while the new growth is whiter.  

The parts in bold may apply in this case where Tenant #1's lease is up and he's just paying month to month.

OBLIGATION TO REFUND.Except as provided by Section 92.107, the landlord shall refund a security deposit to the tenant on or before the 30th day after the date the tenant surrenders the premises.A requirement that a tenant give advance notice of surrender as a condition for refunding the security deposit is effective only if the requirement is underlined or is printed in conspicuous bold print in the lease.The tenant's claim to the security deposit takes priority over the claim of any creditor of the landlord, including a trustee in bankruptcy.Acts 1983, 68th Leg., p. 3639, ch. 576, Sec. 1, eff.

But right there at the top, in bold print their "commercial" warranty states:  "Commercial/Non-Residential" - Despite several emails - they could not resolve this apparent discrepancy.  

You made some bold statements in your first post in this thread that were just not accurate and when asked to clarify you have deflected ever sinceThe definition of arbitrate is : to settle (a dispute between two people or groups) after hearing the arguments and opinions of bothThis thread is dealing with EM so answering with how you deal with your agents does not apply. 

Bold strategy.  

Thanks for your bold perspectives @Priscilla Z. and @Ujwal Velagapudi. 

I love their trainings ( Ignite and Bold) , definitely take advantage of thoseGood Luck

*I'm not sure I've ever bolded a comment on here before - feels like I'm shouting :)   In no way is this OK by any stretch in my opinion.

Some simple things like -- this needs to be in bold and underline-- can get you in trouble if you don't do it in your lease.